Messaging
Text messaging
Send and receive text messages from your friends located anywhere in the world. In addition to Canada and the US, connect with people in more than 90 countries worldwide. Text messaging is available either as part of a package or a pay per use: 15¢ per sent or received text message; 20¢ / outside Canada & US. An additional 10¢ charge applies for each text message or attachment sent outside of Canada and the U.S. Premium messages are not included.
From your mobile phone to a landline
Use your handset to send text messages to most landlines in Canada and the US. Your text message is converted to a voice message listened to by your recipient. If they reply, you receive a text message with a toll-free number and 4-digit PIN so you can listen to their response.
From PCS Wireless.com
Go to the Send a Message page and follow the onscreen instructions to send a text message to any TELUS mobility customer. Only TELUS handsets can receive messages from this website.
From your TELUS account
Log into your TELUS account and click on the Applications tab, then Manage text messages. Follow the onscreen instructions to send a text message to any TELUS mobility customer. You can also create an address book to send to multiple TELUS mobility customers at the same time. Register if you don’t have a TELUS account.
From your email
Email a text message to any TELUS mobility customer by using this format: 10digitphonenumber@msg.telus.com (ex. 4168730000@msg.telus.com). In the email, type your text. Text messages over 136 characters (PCS) or 102 (Mike) are split into two messages.
Receiving text messages
All mobile and Mike phones are enabled to receive text messages.
If you want to confirm capability, send yourself a text message. If you don’t receive it, contact Client Care at 1-866-541-9924 to activate it.
Similarly, if you don’t want text message capability, contact Client Care at 1-866-541-9924 to shut it off.
Delivery of a text message is almost immediate if:
- Your recipient's phone is turned on and set up for text messaging.
- Your recipient is in a digital coverage area within Canada or the US or other selected countries.
Please note:
- Mike and pay monthly (not prepaid) mobile phones can also send and receive text messages while roaming in the United States.
- Messages sent to or received from other carriers might require more time to be delivered.
Stopping text messages
There are various types of text messaging and different ways to stop them:
- Regular text messages – To stop receiving text messages, log into your TELUS account and click on Applications, then Manage text messages. Click on send or manage text messages and select the types of messages you no longer want to receive.
- Premium messaging – To stop subscription services to third party companies, e.g. daily updates regarding news, weather and sports or subscriptions to online dating services and chat, reply to a message with STOP or STOP ALL. If the subscription continues, contact the company directly or call Client Care at 1-866-541-9924.
- SPAM messaging – SPAM messages are sent by companies and individuals to advertise to unwilling participants. If you receive SPAM, forward the message to 7726 with the word SPAM in the body of the message and your account will be adjusted. A credit will be processed for the spam charges with no questions asked by TELUS.
Troubleshooting/general information
999-999-9999 is the number that appears on your phone if someone sends a text message using either email or a TELUS website.
Messages sent and received using a PCS phone can be up to 136 characters where longer messages are split over two or more messages when delivered.
Messages sent and received using a Mike phone can be up to 102 characters. Longer messages are split into two or more messages when delivered.
Messages sent using email or a TELUS website can be up to 260 characters.