Topping up your balance
Topping up is easy!
Choose one of four convenient ways: Pay & Talk airtime card, Credit Card, INTERAC® Online or CIBC Bank Machine.
Credit Card
Register a credit card and sign up for automatic top-ups to ensure your balance never reaches zero and you never lose your best per minute rate.
| Step 1 | Register your credit card (Visa, MasterCard or Amex) | | - log in to your account at telusmobility.com
- In e.Care, select the "pre-registered credit card" link
- Or, you can call Client Care at *611 to register the credit card
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| Step 2 | Add money to your account | Online | - log in to your account at telusmobility.com
- select "Pay & Talk top up"
- to complete a one time top-up, select "one time credit card"
- to set up automatic top-ups, select "30-day" or "minimum balance"
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| By Phone | - Call #123 from your Prepaid phone
- Select option 2: "add money using a credit card or set up automatic top-ups"
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30-day top-ups: Your account will be automatically topped-up every 30 days with your preferred amount ($10, $25 or $50)
Minimum balance top-ups: Your account will be automatically topped-up with your preferred amount ($10, $25 or $50) when your balance falls below $5 and every 30 days. Please note, regular 30 day top-ups will occur in addition to any minimum balance top-ups made during the month.
Prepaid Top-up Cards
Prepaid top-up cards are available in $10, $25, $50 and $100 amounts, at over 6,000 convenient locations across Canada.
| Step 1 | Purchase a Prepaid airtime card |
| Step 2 | Add money to your account | Online | - log in to your account at telusmobility.com
- select "Pay & Talk top up"
- Click on "airtime card" to input PIN number
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| By Phone | - Call #123 from your Prepaid phone
- Select option 1: "add money using a Pay & Talk card"
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Use INTERAC® Online to top-up directly from your bank account - our newest payment option. It's secure and easy to use.
| Step 1 | Add money to your account | Online | - log in to your account at telusmobility.com
- select "Pay & Talk top up"
- select "INTERAC® Online"
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Use your CIBC bank card to purchase top-ups at any participating CIBC bank machine
| Step 1 | Purchase a top-up using your CIBC bank card | | - at any participating CIBC bank machine, select "Other Services" from the main menu, followed by "TELUS Mobility"
- Select $10, $25, $50 or $100 top-up
- you will receive a printed receipt with an airtime code
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| Step 2 | Add money to your account | Online | - log in to your account at telusmobility.com
- select "Pay & Talk top up"
- Click on "airtime card" to input PIN number
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| By Phone | - Call #123 from your Prepaid phone
- Select option 1: "add money using a Pay & Talk card"
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Interac online
Use INTERAC® Online to top-up directly from your bank account - our newest payment option. It's secure and easy to use.
| Step 1 | Add money to your account | Online | - log in to your account at telusmobility.com
- select "Pay & Talk top up"
- select "INTERAC® Online"
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CIBC Bank Card
Use your CIBC bank card to purchase top-ups at any participating CIBC bank machine
| Step 1 | Purchase a top-up using your CIBC bank card | | - at any participating CIBC bank machine, select "Other Services" from the main menu, followed by "TELUS Mobility"
- Select $10, $25, $50 or $100 top-up
- you will receive a printed receipt with an airtime code
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| Step 2 | Add money to your account | Online | - log in to your account at telusmobility.com
- select "Pay & Talk top up"
- Click on "airtime card" to input PIN number
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| By Phone | - Call #123 from your Prepaid phone
- Select option 1: "add money using a Pay & Talk card"
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