TELUS Satellite FAQs
How does TELUS Satellite TV work?
TV signals are sent to your home from satellites in space. The satellite dish receives these signals and sends them to your receiver which then displays the programming on your TV.
How many channels can I receive on TELUS Satellite TV?
TELUS Satellite TV offers over 500 digital channels including over 80 HD channels.
Are all TELUS Satellite TV channels digital?
Yes, all channels on TELUS Satellite TV are delivered in a digital format.
Do I need to purchase any new equipment to receive TELUS Satellite TV?
A receiver is needed for each TV you wish to receive TELUS Satellite TV service on. You have the option to either rent or purchase your receiver; both include all of the necessary cables to receive TELUS Satellite TV.
How do I order or change my programming selection?
You can order or change your programming anytime by calling 1-866-541-9924. Or you can visit our Channels on Demand service by tuning to channel 275 where you will be able to choose from a selection of different programming right from your TV.
Will I be able to watch digital TV on my existing TV?
TELUS Satellite TV receivers have RCA, S-Video, Component and HDMI outputs. If your TV has one or more of these inputs, you will be able to enjoy digital TV on your existing TV. However if your TV only has a coaxial input, you will need an RF remodulator to convert the signal from your TELUS Satellite TV receiver to a coaxial output for your TV.
How many favourites lists can I create?
You can create up to 4 additional favourites lists that include your most watched channels.
Can I purchase or rent additional boxes?
You can rent or purchase a maximum of 6 receivers per account.
I live in an apartment, am I able to get TELUS Satellite TV?
TELUS currently doesn't offer TELUS Satellite TV service in apartment buildings. Townhouses are eligible for service. Many apartment buildings can get TELUS TV. Find out if your address qualifies.
How many TVs can I get TELUS Satellite TV on?
TELUS Satellite TV can support up to 6 TVs per account. Each TV will need its own receiver.
What should I do with my TV receiver when daylight savings time takes effect?
Please turn off your receiver by pressing the POWER button (be sure the green light on the front panel of the receiver is off) and leave it turned off for at least 30 minutes. This will allow your receiver to update.
Which direction does the satellite dish need to point?
In Western Canada, your dish should point southeast with a clear line-of-sight.
Can I install my TELUS Satellite TV service myself?
No. Your service can only be activated by a certified TELUS installer when they set up the equipment. For your safety and to avoid property damage, please wait for the installer. To set up an installation appointment call 310-MYTV.
Is there anything I need to do to prepare for the installation?
Please be home at the appointed time. The installer will bring everything that is required; including your digital receiver(s). The person who is responsible for the account must review and agree to the Terms of Service prior to the installation. If you rent your home or live in a property managed by strata, it is your responsibility to ensure that the satellite dish installation is allowed by your landlord or strata.
Do I need a working phone line connected to my receiver to get TELUS Satellite TV?
Yes. At least one receiver must be connected to your phone line. By doing so, you can easily order interactive games, Pay Per View movies, sports and events and new channels from your receiver and enjoy Call Display on your TV screen (subscription required).
I don't have a telephone line near my TV. How do I connect my receiver?
If there is no phone jack near your TV, your TELUS technician can install one at your desired location at an extra cost.
Will plugging in my satellite TV receiver interrupt my phone or internet?
No, however you can't order PPV events through your receiver if your home phone is in use.
How can I monitor what my children are watching when I am away from the TV?
Locks allow you to select and block programs from being viewed. This feature is an effective tool in protecting children from viewing content that you feel is inappropriate. Once you have set a password, you have complete control over what is blocked. If you block content by rating, then all programs that have that rating or higher will be blocked.
What is High Definition (HD) and how can I get it?
HD is a digital format that combines high resolution video and digital sound for enhanced TV viewing. HD provides up to 10 times better picture quality than regular cable and true widescreen picture, using the 16:9 aspect ratio as opposed to 4:3. The sound format adopted for HD is Dolby Digital. Most HD programming also offers CD-quality Dolby Digital 5.1 surround sound. In order to truly experience the benefits of HD you'll need an HD TV and either HDMI or component cables. Call 1-866-541-9924 to subscribe.
For further assistance, please call TELUS TV Technical Support at 310-MYTV (6988).